Website Customer Service Specialist – German + English

Location:

Lisbon, Portugal – On-site

Contract Type:

CDD – 6 months

Working Schedule:

• Monday to Friday
• Rotative shifts between 06:00 – 22:00
• Days Off: Saturday & Sunday
• Early Shift Benefit: Uber transportation covered up to 25€ for shifts starting at 06:00

Role Overview:

As a Website Customer Service Specialist, you will support business customers in the German-speaking market, assisting them with website-related solutions, digital tools, and online presence optimization. This role is ideal for candidates who have a strong interest or background in digital marketing and/or web design, combined with excellent customer service skills.

Key Responsibilities:

• Provide customer support via phone, email, and chat in German and English
• Assist clients with website setup, management, and troubleshooting
• Guide customers on basic web design principles and website optimization
• Support inquiries related to digital marketing tools, online visibility, and performance
• Identify customer needs and recommend appropriate website solutions
• Ensure high-quality service delivery in line with KPIs and SLAs
• Accurately document cases and interactions in CRM systems
• Collaborate with internal technical and support teams when required

Mandatory Requirements:

• Fluent German and advanced English
• Experience or solid knowledge of digital marketing and/or web design (mandatory)
• Strong interest and enthusiasm for online technologies and website solutions
• Previous experience in customer service or technical support
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Nice to Have:

• Experience supporting website builders, CMS platforms, or hosting solutions
• Basic understanding of SEO, online advertising, or analytics tools
• Experience in a contact center or B2B customer support environment
• Familiarity with CRM and ticketing systems

Compensation & Benefits:

• Base Salary: 1,100€ (paid over 14 months)
• Performance Bonus: 180€ (paid over 12 months)
• Transportation Benefit: Uber reimbursement up to 25€ for early shifts

Why Join Us:

• Work in an international, technology-driven environment
• Gain hands-on exposure to website solutions and digital tools
• Fixed weekday schedule (no weekends)
• Supportive onboarding and continuous learning opportunities