Seller Customer Service Specialist – (French + English)

Location:

Lisbon, Portugal – On-site - 

Working Schedule:

Phase 1:

• Monday to Sunday
• Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts)
• Days Off: 2 rotational days

Phase 2 (at a later date – TBC by client):

• 24/7 rotational shifts, Monday to Sunday

Role Overview:

As a Seller Customer Service Specialist, you will support French-speaking sellers on the platform, helping them manage their accounts, resolve issues, and improve performance. The role requires strong customer service skills combined with sales awareness, with a focus on supporting seller growth and success.

Key Responsibilities:

• Provide customer support to sellers via email, chat, and/or phone in French and English
• Assist sellers with account management, platform usage, and performance-related inquiries
• Apply sales awareness to positively influence seller performance and engagement
• Identify opportunities to guide sellers toward best practices and platform tools
• Ensure high-quality service delivery in line with KPIs and SLAs
• Accurately document all interactions in internal systems
• Collaborate with internal teams to resolve complex seller cases

Mandatory Requirements:

• Fluent French and advanced English
• Minimum 1 year of experience in customer service, telesales, account management, or customer success roles linked to business development
• Sales awareness and the ability to influence seller success (mandatory)
• Strong communication, relationship-building, and problem-solving skills
• Ability to work in rotational shifts, including weekends

Compensation & Benefits:

• Base Salary: 900€ (paid over 14 months)
• Complexity Bonus: 100€ (paid over 11 months)
• Meal Allowance: 7.63 € per day
• Health Insurance: since day 1 (free after 6 months of contract.)

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs

Why Join Us:

• Work on a global digital platform project
• Build experience in seller support and commercial operations
• Multicultural and fast-paced working environment
• Structured onboarding and ongoing training