Customer Service Representative – Vehicle Transportation Platform (German Speaking)

Location: Lisbon, Portugal – On-site

Start Date: 8 January 2026

Working Schedule:

• Monday to Friday
• 09:00 – 18:00
• Days Off: Weekends

Role Overview:

As a Customer Service Representative for a Vehicle Transportation Platform, you will support customers throughout the vehicle transport process, ensuring smooth coordination, clear communication, and a high-quality customer experience. This role involves handling inquiries related to bookings, vehicle status, documentation, and service-related questions.

Key Responsibilities:

• Provide customer support via phone, email, and/or chat in German and English
• Assist customers with booking requests, scheduling, and service inquiries
• Handle questions related to vehicle pickup, delivery timelines, and tracking
• Support customers with documentation, invoices, and service updates
• Resolve issues and coordinate with internal teams when required
• Accurately document customer interactions in internal systems
• Ensure service quality in line with KPIs and SLAs

Mandatory Requirements:

• Fluent German and advanced English
• Strong customer service and communication skills
• Attention to detail and problem-solving ability
• Ability to work in a structured weekday schedule
• Comfortable working in an on-site environment in Lisbon

• EU passport/nationality or a valid work permit for Portugal is required to be eligible for this role.

Nice to Have:

• Previous experience in logistics, transportation, automotive, or platform-based services
• Experience in a contact center or customer support environment
• Familiarity with CRM or ticketing systems

Compensation & Benefits:

• Base Salary: 1,100€ (paid over 14 months)
• Complexity Bonus: 100€ (paid over 11 months)

Additional Perks

• Health Insurance: from day one (free after 6 months)
• Daily meal allowance: €7.23

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs

Why Join Us:

• Stable Monday–Friday schedule with weekends off
• Work in a fast-growing transportation and logistics platform
• Multicultural working environment
• Structured onboarding and training