Seller Customer Service Specialist – (German Speaking)

Location: Lisbon, Portugal – On-site

Start Date:8 January 2026

Working Schedule:

Phase 1:

• Monday to Sunday
• Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts)
• Days Off: 2 rotational days

Phase 2 (at a later date – TBC by client):

• 24/7 rotational shifts, Monday to Sunday

Role Overview:

As a Seller Customer Service Specialist, you will support German-speaking sellers on the platform, helping them manage their accounts, improve performance, and achieve business success. This role requires strong customer service skills combined with sales awareness and a commercial mindset, supporting sellers through guidance, issue resolution, and performance-related recommendations.

Key Responsibilities:

• Provide customer support to sellers via email, chat, and/or phone in German and English
• Support sellers with account-related inquiries, performance issues, and platform usage
• Identify opportunities to influence seller success through guidance and best practices
• Apply sales awareness to encourage adoption of platform tools and features
• Ensure high-quality service delivery while meeting KPIs and SLAs
• Accurately document interactions and actions in internal systems
• Collaborate with internal teams to resolve complex seller issues

Mandatory Requirements:

• Fluent German and advanced English
• Minimum 1 year of experience in customer service, telesales, account management, or customer success roles connected to business development
• Sales awareness and the ability to positively influence seller performance (mandatory)
• Strong communication, negotiation, and relationship-management skills
• Ability to work in rotational shifts, including weekends

Important Client Requirement:

• Candidates must not have previously worked for ByteDance, regardless of line of business, BPO, or country.
  (Profiles with any prior ByteDance experience should not be submitted.)

Nice to Have:

• Experience supporting online sellers, e-commerce platforms, or marketplaces
• Familiarity with sales KPIs and performance metrics
• Experience in B2B customer support environments

Compensation & Benefits:

• Base Salary: 1,100€ (paid over 14 months)
• Complexity Bonus: 100€ (paid over 11 months)
• Meal Allowance: 7.63 € per day
• Health Insurance: since day 1 (free after 6 months of contract.)

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs

Why Join Us:

• Work on a global e-commerce and digital platform project
• Develop skills in seller support, account management, and commercial operations
• Multicultural and fast-paced work environment
• Structured onboarding and continuous training