Search Engine / Technical Customer Service Representative (German + English)

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026
Contract Type: Fixed-term contract (CDD – 6 months)

Working Schedule

• Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
• Saturday & Sunday: 08:00 AM – 05:00 PM
• Days Off: 2 rotational days off per week

Role Overview

We are looking for a German-speaking Search Engine / Technical Customer Service Representative to support users of a global search engine and digital services platform. In this role, you will assist customers with technical and account-related inquiries, troubleshoot issues, and ensure a high-quality support experience in a fast-paced, technology-driven environment.

Key Responsibilities

• Provide technical and customer support via phone, email, and/or chat in German and English
• Assist users with search engine tools, account settings, and technical troubleshooting
• Identify, analyze, and resolve technical issues related to digital services
• Accurately document customer interactions and solutions in internal systems
• Follow internal guidelines, procedures, and quality standards
• Meet productivity, quality, and customer satisfaction KPIs
• Escalate complex technical issues to specialized support teams when necessary
• Work collaboratively with internal technical and operations teams

Requirements

• Fluent German (C1 or native level)
• Good command of English for internal communication
• Previous experience in customer service or technical support is preferred
• Strong problem-solving and analytical skills
• Ability to work in rotational shifts, including weekends
• Comfortable working in a fast-paced, process-driven environment
• EU citizenship or a valid work permit for Portugal

Languages Supported

This project supports multiple markets, including French, Italian, German, and Dutch.
German + English are mandatory for this role.

Compensation & Benefits

• Base Salary: €1,100 (paid over 14 months)
• Performance Bonus: €135 (paid over 12 months)
• Complexity Allowance: €120 (paid over 11 months)
• Meal Allowance: 7.63 € per day
• Health Insurance: since day 1 (free after 6 months of contract.)
• Paid training
• International and multicultural work environment
• Career development opportunities within a global organization

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs