Website Support Specialist – German & English

Work Location: Lisbon, Portugal – On-site

Contract Duration: Fixed-term contract (CDD) – 6 months

Working Hours:

• Monday to Friday
• Rotating shifts between 06:00 and 22:00
• Days off: Saturday and Sunday
• Early Shift Support: Uber transportation provided up to 25€ for shifts starting at 06:00

Position Summary:

In this role, you will assist German-speaking business clients with website-related inquiries, digital tools, and online presence solutions. The position suits candidates with an interest or experience in digital marketing and/or web design, who enjoy delivering high-quality customer support in a technology-focused environment.

Main Responsibilities:

• Handle inbound customer contacts via phone, email, and chat in German and English
• Support clients with website configuration, maintenance, and issue resolution
• Provide guidance on basic design concepts and website performance improvements
• Assist with questions related to digital marketing features, visibility, and analytics
• Understand client requirements and suggest suitable website and online solutions
• Maintain service quality standards and achieve defined KPIs and SLAs
• Log and track cases accurately using CRM and ticketing systems
• Coordinate with internal technical teams when escalation is required

Required Profile:

• Native or fluent German with advanced English skills
• Proven experience or solid understanding of digital marketing and/or web design (mandatory)
• Strong interest in web technologies and online solutions
• Previous background in customer service or technical support
• Excellent communication, troubleshooting, and interpersonal skills
• Ability to work autonomously as well as collaboratively

Preferred Qualifications:

• Experience with CMS platforms, website builders, or hosting services
• Basic knowledge of SEO, online advertising, or analytics tools
• Exposure to B2B support or contact center environments
• Familiarity with CRM and customer support systems

Compensation & Perks:

• Base Salary: 1,100€ (paid over 14 months)
• Performance Bonus: 180€ (paid over 12 months)
• Transportation Allowance: Uber reimbursement up to 25€ for early shifts
• Meal Allowance: 7.63 € per day
• Health Insurance: since day 1 (free after 6 months of contract.)

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs