Technical Customer Support (SQL / Tech)

  • Lisbon, Portugal
  • Full-Time
  • On-Site
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Job Description:

Technical Customer Support (SQL / Tech)

Location

Portugal – TP Douro
Remote (On-site 1 day per quarter)

Start Date

2 February 2026

About the Role

As a Technical Customer Support Specialist , you will support customers by resolving technical and data-related issues, with a strong focus on SQL-based problem solving. You will act as a trusted point of contact, ensuring high service quality and long-term customer satisfaction.

What Youll Do

  • Provide technical and customer support via email and phone

  • Analyze and resolve customer issues related to data, system usage, and SQL queries
  • Act as a customer advocate, ensuring issues are followed through to resolution

  • Collaborate with internal technical and product teams

  • Proactively suggest improvements to tools, processes, and customer experience

  • Maintain accurate documentation and follow internal support procedures

What Youll Need

  • Native-level French (written and verbal) – mandatory

  • English proficiency at B2 level – mandatory

  • Strong technical mindset with SQL / data analysis knowledge

     is MANDATORY

  • Customer-oriented approach with strong problem-solving skills

  • Ability to communicate complex technical topics clearly

  • High attention to detail and analytical thinking

  • Comfortable working in a mostly remote setup

Benefits

  • Stable employment with career growth opportunities

  • Continuous training and technical skill development

  • Health insurance from day one

  • Flexible remote working model

  • Relocation support (if applicable)

  • Free Portuguese language courses

  • No relocation package. Only local candidates living in Portugal mainland.